| Title : | ANALYSIS OF CUSTOMER SATISFACTION OF THE HOTEL INDUSTRY IN INDIA USING KANO MODEL & QFD | |
| Authors : | PARUL GUPTA & R. K. SRIVASTAVA | |
| Journal Title : | International Journal of Research in Commerce, IT and Management | |
| Date : | 2012-01-12 | |
| File : | Click to Download PDF | |
