Title : | AN ANALYSIS ON THE IMPACT OF QUALITY SERVICE PROVISION ON CUSTOMERS-™ SATISFACTION IN MICRO- FINANCE INSTITUTIONS IN RWANDA FROM THE CUSTOMER-™S PERSPECTIVE - USING THE SERVQUAL MODEL | |
Authors : | MACHOGU MORONGE ABIUD, LYNET OKIKO & VICTORIA KADONDI | |
Journal Title : | International Journal of Research in Computer Application and Management | |
Date : | 2012-08-10 | |
File : | Click to Download PDF |