| Title : | AN EMPIRICAL STUDY OF SERVQUAL, CUSTOMER SATISFACTION AND LOYALTY IN INDIAN BANKING SECTOR | |
| Authors : | RAVINDRA KUMAR KUSHWAHA, DR. MADAN MOHAN & DEBASHISH MANDAL | |
| Journal Title : | International Journal of Research in Commerce, IT and Management | |
| Date : | 2013-04-06 | |
| File : | Click to Download PDF | |
